BiteCheck AI Support
Help Center & Frequently Asked Questions
Need Direct Assistance?
We are here to help with scans, subscriptions, or bug reports. Average response within 24 hours.
✉️ Email Developer Support: kregg@kreggscode.comFrequently Asked Questions
How do I take the best photo for accurate identification?
Ensure good natural lighting, focus sharply on the center of the bite, and maintain a distance of approximately 4 to 8 inches (10-20 cm). Avoid heavy shadows or motion blur. If multiple punctures exist, capture them within the frame.
How do I restore my existing Pro subscription?
Open BiteCheck AI, tap the Settings icon (or tap the Pro banner), scroll down on the paywall screen, and tap "Restore Purchases". StoreKit will synchronize with your Apple ID and restore your active access immediately.
How do I manage or cancel my subscription?
All subscriptions are managed directly by Apple. On your iPhone, open Settings > [Your Name / Apple ID] > Subscriptions. Tap BiteCheck AI and choose "Cancel Subscription". You will retain full access until the end of the current billing cycle.
Does BiteCheck work offline without cellular service?
Yes! BiteCheck includes offline neural heuristics and full 50+ species field guides that function completely offline deep on hiking trails with zero cellular bars. When back in range, full cloud vision features can be utilized.
How do I track progression over multiple days?
After your initial scan, tap "Save to Tracker". Each day, navigate to the Tracker tab, select the bite case, and tap "Log Follow-up Photo". The App will record erythema diameter changes and provide side-by-side progression charts.
Is BiteCheck a substitute for seeing a doctor?
No. BiteCheck AI provides clinical triage and educational reference only. If you exhibit red streaks spreading from the bite, intense heat, pus, fever, or difficulty breathing, please seek immediate emergency medical care.